Terms of Use

Acceptance of terms

These Terms of Use set out the rules for using the website and services operated by «VIVIAN GROUP» LLC (hereinafter — City Cinema). By using the website, you confirm that you fully accept these terms. If you do not agree with the terms, please do not use the website.

Registration and account

Using certain services may require creating an account. When registering, you undertake to provide accurate and complete information. You are responsible for keeping your account login details secure and for all actions performed under your account.

Ticket purchase

Tickets are purchased at the prices and on the terms indicated on the website. By placing an order, you agree to the selected session, date and seats. After successful payment, the ticket is provided as a confirmation or an electronic ticket.

Ticket refunds

Refunds and exchanges of tickets are carried out in accordance with the applicable rules:

• a refund is possible within the established period before the session starts;
• if a session is cancelled by City Cinema, the ticket price is refunded in full;
• a refund request is sent to info@citycinema.az or made at the point of sale.

The exact refund conditions are governed by Section 4 of the Cinema Rules of Use: tickets may be returned no later than 1 hour before the start of the relevant screening; if a visitor is late for a screening through their own fault, the purchased ticket is not subject to refund or exchange.

Intellectual property

All materials posted on the website — texts, logos, posters, images, videos and design — belong to City Cinema or the respective rights holders and are protected by copyright. Unauthorised use, copying or distribution of these materials is prohibited.

Prohibited actions

When using the website, the following is prohibited:

• taking actions that disrupt the operation of the website or using malicious software;
• attempting to gain unauthorised access to other users' accounts;
• using the website for unlawful purposes or purposes that infringe the rights of others;
• carrying out automated data collection (without permission).

Limitation of liability

City Cinema does not guarantee uninterrupted or error-free operation of the website. The company is not liable for indirect damage arising from technical failures, the operation of third-party services or force majeure circumstances. This provision does not limit liability established by law.

Changes to the terms

City Cinema reserves the right to amend these Terms of Use. The updated version takes effect from the moment it is published on the website. Last updated: 12 November 2026.

Governing law and contact

These terms are governed by the laws of the Republic of Azerbaijan. Any disputes are resolved in the competent courts of the Republic of Azerbaijan. Contact for questions: info@citycinema.az.