Privacy Policy
How we collect, use and protect your personal data
General provisions
This Privacy Policy sets out how personal data of users is collected, processed and protected when using the website and services operated by «VIVIAN GROUP» LLC (hereinafter — City Cinema, we). By using the website or mobile services, you agree to the terms of this policy.
Registered address: City Park Mall, 28 Babak Avenue, Baku AZ1025, Azerbaijan, Taxpayer ID (VÖEN): 1605086611.
Data we collect
To provide our services, we may collect the following data:
- first and last name;
- contact phone number;
- email address;
- ticket booking and purchase details (session, hall, seat, date);
- payment transaction data (processed through a payment provider);
- account data (if you register);
- cookies and technical data (IP address, browser type, device information).
Purposes of processing
We use the collected data for the following purposes:
- processing ticket bookings and purchases;
- processing payments and sending receipts;
- creating and managing your account;
- providing customer support;
- sending notifications about sessions, changes and promotions (subject to your consent);
- analysing and improving the quality of our services;
- complying with legal requirements.
Sharing data with third parties
We do not sell your personal data to third parties. Data may be shared only to the extent necessary to provide the service with the following parties:
- payment provider — for secure payment processing;
- ticketing system operator — for processing bookings;
- authorised state authorities where required by law.
Data storage and protection
We apply organisational and technical measures to protect your personal data against unauthorised access, alteration or loss. Data is retained for the period necessary for the purposes of its collection or for the period established by law.
Cookies
The website uses cookies to ensure its operation, remember your preferences and collect usage statistics. You can restrict or disable cookies in your browser settings; in this case certain website features may not work correctly.
Your rights
In accordance with applicable law, you have the right to:
- access your data;
- request correction of inaccurate data;
- request deletion of your data;
- opt out of marketing notifications.
To exercise these rights, please contact us at info@citycinema.az.
Contact
For all questions and requests related to privacy, you can contact us by email at info@citycinema.az.
Changes to this policy
We may amend this Privacy Policy from time to time. The updated version takes effect from the moment it is published on the website. Last updated: 12 November 2026.